In early 2003, Gordon Mahoney, Deputy Director of the Hot
Springs Convention Center in Hot Springs, Arkansas, saw a
news item on the introduction of the Segway® Personal Transporter
(PT) and immediately thought that the device might be helpful
in his job.
A short time later he purchased a Segway PT, and never looked
back. Today, the inventive device plays an integral role in
the operation of his sprawling, multi-use facility.
"When I first received the Segway PT I personally used
it every day to get around our 360,000- square-foot facility,"
says Mahoney. "We host many large meetings and conventions,
and the PT was so much faster than walking and it really saved
my feet. I could get anywhere in our facility in a very short
As time passed Mahoney began finding other uses for his PT.
"Our operations staff began using the Segway PT to make
their rounds, unlocking all the doors when we open, and closing
them up at the end of the day," says Mahoney. "They
also used it for security patrols.
"Later, our event coordinators began using the PT to
respond to client requests, and this greatly enhanced our
customer service capabilities. Of course, our clients were
very curious about the machine and how it operates, so we
began giving a lot of little test drives," recounts Mahoney.
"Now we offer the use of our Segway PT to meeting planners
who use our meeting and convention facilities, and they love
it," says Mahoney. "It is another way that we differentiate
ourselves from other facilities, and it really does save our
customers a lot of time. We give them a short training program
when they arrive and off they go. They find it very easy and
fun to use."
To find out more about Segway PT applications for your facility,
or to arrange for a demonstration of the Segway PT, please